Shipping policy
Last updated: July 30, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
At Sunysport, we provide shipping for handcrafted, nature-inspired wooden furniture and home furnishings to customers in the United States, Canada, the United Kingdom, selected European countries, and Australia.
This Shipping Policy explains where we deliver, how orders are processed, estimated delivery times, shipping charges, free-shipping eligibility, tracking, customs-related matters, and how shipping issues are handled.
All product prices, shipping charges, taxes, and refunds displayed on our website are processed in USD.
1. Shipping Destinations
Sunysport currently ships to:
United States
We ship to eligible residential and commercial street addresses within the United States.
Canada
We ship to eligible residential and commercial addresses within Canada, subject to carrier coverage and customs requirements.
United Kingdom and Europe
We currently ship to:
United Kingdom France Germany Spain Italy Belgium Portugal Australia
We ship to eligible addresses within Australia, subject to carrier availability and local delivery conditions.
We do not normally ship to:
PO Boxes APO, FPO, or DPO addresses Freight-forwarding locations Remote or restricted areas without standard carrier access Locations where the selected carrier cannot safely complete delivery
A complete and accurate street address is required at checkout.
2. Order Processing
Most orders are processed within:
1–2 business days after payment confirmation
Our daily order cutoff time is:
2:00 PM Central Standard Time
Orders placed before 2:00 PM CST may begin processing on the same business day. Orders placed after the cutoff, on weekends, or on public holidays will normally begin processing on the next business day.
Business days are Monday through Friday, excluding public holidays and temporary operational closures.
Processing may include:
Payment confirmation Order review Shipping-address verification Product inspection Protective packaging Shipping-label preparation Carrier scheduling or handoff
Processing time is separate from carrier transit time.
3. United States Shipping
Orders delivered within the United States are normally processed within 1–2 business days.
Estimated carrier transit time is 5–8 business days.
The estimated total delivery period is approximately 6–10 business days, including processing and transit.
Standard shipping fee: USD 69 Free standard shipping: Available on orders over USD 199
The applicable shipping charge will be displayed at checkout before payment is completed.
4. Canada Shipping
Orders delivered to Canada are normally processed within 1–2 business days.
Estimated carrier transit time is 6–9 business days.
The estimated total delivery period is approximately 7–11 business days, including processing and transit.
Standard shipping fee: USD 89 Free standard shipping: Available on orders over USD 249
Canadian orders may be subject to customs processing or local import requirements.
5. United Kingdom and Europe Shipping
This shipping region includes the United Kingdom, France, Germany, Spain, Italy, Belgium, and Portugal.
Orders are normally processed within 1–2 business days.
Estimated carrier transit time is 7–12 business days.
The estimated total delivery period is approximately 8–14 business days, including processing and transit.
Standard shipping fee: USD 129 Free standard shipping: Available on orders over USD 349
International transit may take longer when customs review or local carrier transfer is required.
6. Australia Shipping
Orders delivered to Australia are normally processed within 1–2 business days.
Estimated carrier transit time is 8–14 business days.
The estimated total delivery period is approximately 9–16 business days, including processing and transit.
Standard shipping fee: USD 149 Free standard shipping: Available on orders over USD 449
Delivery availability may vary for remote or restricted areas.
7. Free-Shipping Eligibility
Free standard shipping is applied automatically when the eligible product subtotal exceeds the required amount for the destination.
Unless otherwise stated:
Eligibility is calculated after product discounts. Taxes do not count toward the free-shipping threshold. Shipping charges do not count toward the threshold. Gift cards do not count toward the threshold. Previous orders cannot be combined with a current order. Free shipping applies only to the standard shipping method.
The final shipping fee will be shown at checkout before the customer submits payment.
8. Delivery Estimates
All delivery periods are estimates and are not guaranteed arrival dates.
Delivery may take longer because of:
Severe weather Public holidays Seasonal shipping volume Carrier network congestion Customs inspection Border processing Address corrections Failed delivery attempts Remote-area limitations Events outside Sunysport’s reasonable control
Carrier transit begins after the shipment has been accepted and scanned by the carrier.
A delayed shipment is not automatically considered lost.
9. Shipping Carriers
Sunysport may use different carriers depending on the destination, product dimensions, weight, service availability, and shipping route.
A shipment may be handled by:
UPS FedEx USPS DHL Authorized freight or regional delivery partners
We do not guarantee that a specific carrier will be available for every order.
Large or oversized furniture products may require freight delivery instead of standard parcel delivery.
10. Order Tracking
After an order has shipped, customers will receive a shipping-confirmation email containing tracking information when tracking is available.
Tracking updates may take up to 48 hours to appear after carrier pickup.
Tracking may display statuses such as:
Label created Shipment information received Awaiting carrier pickup In transit Customs processing Out for delivery Delivered
A “label created” status does not always mean that the carrier has completed its first physical scan.
11. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information, including:
Recipient’s full name Street address Apartment, suite, or unit number City State, province, or region Postal or ZIP code Country Telephone number Relevant access instructions
Incorrect or incomplete information may cause:
Processing delays Failed delivery Address-correction fees Carrier rerouting Return to sender Additional reshipping costs
Contact Sunysport as soon as possible if an address correction is required.
Address changes are not guaranteed after the order has been packed, labeled, or transferred to the carrier.
12. Customs, Duties, and Taxes
For eligible international destinations, applicable duties, taxes, customs-clearance fees, or brokerage charges may be included in the checkout total where supported.
When these charges are included at checkout, customers should not be required to pay the same charges again upon delivery.
If checkout does not clearly state that import-related charges are included, the destination country or carrier may collect them separately.
Customers are responsible for charges that are not expressly included in the checkout total.
Sunysport cannot declare an inaccurate product value or describe a commercial purchase as a gift.
13. Inspecting the Order After Delivery
Customers should inspect the furniture and packaging promptly after delivery.
Please check:
Outer packaging Internal protective materials Product surfaces Corners and edges Furniture legs, frames, and supports Included hardware Product model and quantity
Keep the packaging until the order has been fully inspected.
If the product arrives damaged, incomplete, defective, or incorrect, contact Sunysport promptly and provide:
Full name Order number Tracking number Photograph of the shipping label Photographs of the outer packaging Photographs of the internal packaging Clear photographs or video of the product issue A description of the problem
Do not repair, alter, assemble damaged components, or return the product before receiving instructions.
14. Damaged, Incomplete, or Incorrect Orders
After reviewing the submitted information, Sunysport may provide an appropriate resolution, which may include:
A replacement product A replacement component Reshipment A partial refund accepted by the customer A full refund Another reasonable solution
The available resolution will depend on the condition of the order, supporting evidence, product availability, and carrier findings where applicable.
15. Delayed or Lost Shipments
If tracking shows no meaningful movement for an extended period, customers should contact Sunysport for assistance.
We may:
Review the tracking history Confirm the shipping address Contact the carrier Open a carrier investigation Request additional information Wait for the carrier’s official findings
If the carrier confirms that the shipment is lost, Sunysport will provide an appropriate resolution, which may include:
A replacement shipment; or A refund to the original payment method 16. Delivered but Not Received
If tracking shows that the parcel was delivered but it cannot be located, customers should first:
Check entrances and safe delivery areas Ask household members Check with neighbors where appropriate Contact reception, security, or building management Review carrier photographs or delivery notes Contact the local carrier
If the shipment remains missing, contact Sunysport with the order number and available delivery information.
The resolution may depend on carrier records, delivery scans, photographs, signatures, location information, and applicable consumer-protection requirements.
17. Failed or Returned Deliveries
A shipment may be returned because of:
Incorrect or incomplete address information Repeated failed delivery attempts Failure to collect the shipment Restricted delivery access Refusal of delivery Failure to pay applicable import charges Failure to respond to carrier communication
Refusing delivery or failing to collect an order is not considered an approved cancellation.
After the shipment is returned and inspected, Sunysport may offer:
Reshipment after payment of applicable costs A refund after permitted deductions Another appropriate resolution
Where legally permitted, original shipping charges, carrier return fees, customs fees, storage charges, address-correction costs, or reshipping fees may be deducted from the refund.
18. Order Changes and Cancellations
Customers should contact Sunysport as soon as possible if they need to change or cancel an order.
Changes or cancellations may only be available before the order has been:
Packed Labeled Assigned for carrier pickup Transferred to the carrier
Once an order has shipped, cancellation is no longer available. Eligible post-delivery requests will be handled under the applicable Return and Refund Policy.
19. Related Policies
This Shipping Policy should be read together with our:
Return and Refund Policy Cancellation Policy Payment Methods Policy Privacy Policy Terms of Service
Nothing in this policy is intended to exclude or limit mandatory consumer rights under applicable law.
20. Contact Us
For shipping, tracking, customs, delivery, or damaged-order questions, contact Sunysport:
Business Address: 2553 Summit Avenue Plano, TX 75074 United States
Phone: +1 (214) 676-4927 Email: help@sunysport.com Support Hours: Monday–Sunday, 8:00 AM–5:00 PM CST