Last updated: October 02, 2025 · Scope: Furniture only · Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
About this page
Sunysport designs and builds solid-wood furniture and supports delivery across the regions listed above. This document explains how Sunysport handles issues and how returns, exchanges, and refunds work for furniture orders. All figures are shown in USD. For eligible lanes, nothing is due at the door on returns—labels or pickups, duties, VAT/GST, brokerage, and customs processing are arranged and paid by Sunysport when Sunysport’s return paperwork is used (DDP on returns where available).
- Return window: 30 days from delivery—start by contacting support with the order number.
- No extra charges on eligible returns: Sunysport issues the label or books the freight pickup and covers import taxes and duties for international returns using Sunysport documents. No restocking fees on eligible returns.
- Refund speed: Processed within 7 business days after the return arrives and passes inspection, refunded in USD to the original payment method (store credit available on request).
- Proof of purchase: The order number or the email/phone used at checkout.
- Support response: Within 1–2 business days on working days (CST).
Who can return furniture (eligibility)
- Items must be new, unused, unassembled, and unmodified so heavy hardwood components remain protected in transit.
- Signs of use or alteration—scratches, dents, stains, odors, pet hair, drilled holes, refinishing, or installed/leveled bases—make preference returns ineligible.
- Include the original protection where possible (foam, corner guards, hardware packs, manuals, tools). If anything is missing, repack to an equal or better protection level.
- Items that have been assembled, installed, glued, or altered can return only when Sunysport confirms a manufacturing defect or verified transit damage.
- Intended use is indoor residential/studio. Some large pieces require pallet pickup or a liftgate; Sunysport will outline the steps during scheduling.
- Return shipments must originate from the covered regions listed at the top of this page.
Natural wood and what to expect
Solid timber varies by grain, tone, small knots, and figure. These natural characteristics are material traits, not defects, and they are evaluated on that basis in every covered country.
If something is wrong (damage, defect, wrong item)
If a piece arrives damaged, shows a production fault, or does not match the ordered model/size/finish, Sunysport will make it right. Typical issues include crushed corners, cracked tops, chipped coating, mis-cut or misaligned joinery, tops that will not sit level, unstable bases, or hardware that will not seat correctly.
Sunysport provides prepaid return freight (parcel label or scheduled freight pickup), and—your choice—a replacement subject to stock/lead time or a full USD refund. Any outbound shipping paid at checkout for that item is refunded. Where a faster high-quality fix exists for minor cosmetic issues, Sunysport may send replacement parts or a touch-up kit.
For international returns, Sunysport covers VAT/GST, duties, brokerage, and customs processing when Sunysport’s return label and documents are used (DDP on returns).
Change of mind (space, size, or finish)
A preference return can be requested within 30 days if the piece is unused and properly packed. Sunysport pays the return freight; you will not be charged beyond checkout. After inspection confirms all parts and like-new condition, Sunysport refunds the product price in USD.
Original outbound shipping (if any was paid at checkout) is not refunded on preference returns. For exchanges, any price difference is settled in USD when the exchange is processed.
Items that are not returnable
- Gift cards, final-sale/clearance items, and custom or made-to-order furniture (non-standard sizes, special edges, custom stains/finishes, inlays/carvings, non-standard bases) unless defective or damaged at delivery.
- Used, assembled, installed, modified, or refinished furniture.
- If an order included a promotional bundle or free gift, all items must be returned; otherwise Sunysport may deduct the prorated value of missing items from the refund.
How to start a return
Email [email protected] or use the site contact form within 30 days of delivery and include the order number with a short description.
If reporting damage or a defect, act within 72 hours and attach clear photos or a brief video showing the outer carton, inner packing, and affected areas. Keep all packaging until next steps are confirmed.
Sunysport replies within 1–2 business days. If eligible, Sunysport will issue a prepaid parcel label or book a freight pickup and provide packing guidance.
Return address: Sunysport Returns Department, 2553 Summit Avenue, Plano, TX, 75074.
Labels and pickup authorizations generally expire after 10 calendar days—please ship or be available within that window. After the first carrier scan, transit risk transfers to Sunysport. Returns must carry the Sunysport Return Authorization included with the label; shipments without prior authorization may be delayed.
Packing guidance (furniture)
- Immobilize tops, legs, and bases so nothing can shift in transit.
- Reuse original foam and corner guards whenever possible.
- Bag all hardware and tools and secure the bag inside the carton or crate.
- If the original carton is missing, use a new heavy-duty box or pallet crate with thick padding on all sides and seal every seam firmly.
- For freight returns, Sunysport will confirm pallet requirements and provide BOL (bill of lading) details.
What reviewers check on arrival
Inspectors confirm the correct model, size, and finish; verify all components and hardware; ensure no signs of use or alteration; and check for adequate protective packing to prevent new transit damage.
If parts are missing or packing is inadequate and damage occurs, Sunysport may reduce the refund to cover repairs/replacement or—if preferred—return the item to you. No new fees are charged to you; Sunysport coordinates and pays the required logistics.
Refund timing and method
After the return arrives and passes review, Sunysport processes the refund within 7 business days to the original payment method in USD (major cards or PayPal). Store credit is available on request. Card issuers and banks may take additional business days to post funds. Any currency conversion or FX spread is determined by your provider.
Exchanges
Requests for a different size or finish are available for 30 days when inventory allows.
For preference exchanges, Sunysport covers shipping both ways. For issue-based exchanges (damage, defect, wrong item), shipping is also covered.
Replacements ship after the original item is received and passes inspection; cross-shipping is not available.
Refused deliveries and undeliverable shipments
If a delivery is refused without prior notice and the carrier reports no damage, Sunysport will still coordinate the return and cover carrier charges. Sunysport can reschedule at no cost or issue a refund as outlined above once the item returns and is inspected.
If refusal is due to visible carrier-caused damage noted with the driver, Sunysport will handle the claim and no re-delivery fees apply.
Taxes, duties, and customs on returns (international)
For eligible returns from covered countries, Sunysport prepares re-import paperwork and pays VAT/GST, duties, brokerage, and customs processing, provided you use Sunysport’s label and instructions. Using an unapproved, self-arranged courier shifts responsibility for customs charges and loss or damage to the sender and may delay processing.
Processing and shipping times (reference)
Most furniture orders prepare to ship in 1–2 business days (Mon–Fri; U.S. public holidays excluded). Typical post-dispatch transit ranges are 6–8 business days to the U.S. & Canada, 7–9 to Europe & UK, and 9–10 to Australia. For delivery methods and tracking behavior, see Sunysport’s Shipping Policy.
Regional compliance notices
- EU/UK consumer rights: Nothing here limits statutory rights in the EU/UK (including cooling-off rights where applicable). If local law provides a longer mandatory window or different remedies, Sunysport honors the greater protection.
- Payment and currency: All refunds and exchanges are calculated and issued in USD. Any FX conversion shown by your card or bank is determined by that provider.
Need assistance?
Sunysport replies within 1–2 business days (Mon–Fri, CST). For faster resolution, include the order number, delivery address, and photos or video when reporting damage or defects.
Address: 2553 Summit Avenue, Plano, TX, 75074
Phone: +1 (214) 676-4927
Email: [email protected]
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST
