Shipping Policy

Last updated October 02, 2025 | Applies to furniture only | Currency USD
Regions served United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

About this page
Sunysport designs and builds solid-wood furniture and supports delivery across the regions listed above. This policy sets out how Sunysport ships, what to expect at delivery, and how Sunysport resolves problems for furniture orders. All charges are shown in USD. For eligible destinations, import taxes, duties, brokerage, and customs processing are collected at checkout so nothing is due on arrival (DDP where available).

How Sunysport prepares and sends furniture

Sunysport outfits each hardwood piece for the rigors of transit using rigid boards, dense foam, and reinforced corners. Orientation arrows on large panels help handlers keep cartons upright. Smaller builds travel by parcel carrier; bulkier or heavier items ship on furniture freight. At checkout, the full amount payable in USD appears, including freight, handling, fuel, taxes, duties, and brokerage where relevant—no payment is taken at the door.

Helpful clarifications

• Estimated delivery window is shown at checkout and reflects lead time plus carrier transit.
• U.S. sales tax appears at checkout in states and localities where required and is included in the USD total.
• Incoterm for international lanes is DDP when available—no customs charges at delivery.
• Payments are card and wallet based (no COD); available methods appear at checkout and are billed in USD.
• Address verification is performed by carriers; if details are incomplete or restricted, Sunysport will request corrections before dispatch to prevent delays.

Where Sunysport delivers

Sunysport ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Sunysport cannot deliver to PO Boxes, APO/FPO/DPO, or certain remote territories (for example, Puerto Rico, Guam, U.S. Virgin Islands, and select outlying islands in Europe or Australia). A standard street address with safe truck access is required. If your location has vehicle restrictions, narrow stairwells or elevators, or gated entries, contact Sunysport in advance to review options and any third-party add-on services.

Carriers and service levels

• Parcel networks: UPS, FedEx, USPS (limited small U.S. parcels), and DHL Express on international routes to the regions above.
• Furniture freight (LTL): Oversized or heavy items ship on liftgate trucks with curbside delivery (ground level at curb or driveway). Curbside service does not include in-home placement, stairs, assembly, or packaging removal. Freight partners typically call or text to schedule a delivery window. Palletizing and stretch-wrap may be added for protection.
• Signature control: For select high-value consignments, adult signature may be required; the tracking email will indicate when this applies.
• Additional details: Parcel carriers generally attempt delivery multiple times before holding at a local facility or access point; ID may be required to collect. If “Authority to Leave” is used where available, risk transfers on the successful delivery scan (not offered when signature is required).

Lead time and transit time

• Lead time: the period before pickup used for inspection, packing, and labeling.
• Transit time: the period after the carrier picks up the shipment.
  Business days are Monday through Friday (CST). U.S. federal holidays are excluded. International routes may require extra time for security and customs. Severe weather, local holidays, labor actions, or network congestion can extend timelines. Address changes after dispatch may require a reroute and can delay delivery.
  Cut-off: Orders confirmed before the daily cut-off typically enter processing the same working day.

Rates and timeframes (USD, furniture only)

All amounts appear at checkout. Flat rates and free-shipping thresholds are fully inclusive. Recipients pay nothing at the door.

Furniture specifics
Solid wood is dense and often oversized, so carriers may apply dimensional weight. Dining tables, media units, and other case goods commonly ship LTL with liftgate and cargo insurance. Multi-item orders may be split into separate cartons to reduce risk; where helpful, cartons are banded on a single pallet. Sunysport subsidizes part of the freight, and the reinforced packing and total due are shown clearly at checkout.

Taxes, duties, and customs on international orders

For deliveries to UK, FR, DE, ES, IT, BE, PT, AU, and CA, Sunysport ships DDP (Delivered Duty Paid). Import VAT/GST, duties, brokerage, and customs processing are included in the checkout total in USD. Do not pay the driver. If anyone requests payment at delivery, contact Sunysport immediately.
U.S. orders: Applicable state and local sales tax appears at checkout and is included in the USD total.
Documentation: Sunysport provides a commercial invoice, packing list, and HS codes with each international shipment to support efficient clearance.

Order flow and dispatch

• Most furniture moves into final checks and packing within one to two business days.
• Orders confirmed before the daily cut-off usually begin the same working day; later confirmations start the next working day.
• Pre-order and made-to-order items depart after completion; the confirmation email includes an estimated ship-by date.
• If a cart contains mixed lead times, Sunysport may ship ready items first or hold to consolidate; the confirmation will state which method applies.
• Support hours: messages receive a reply within one business day (Mon–Fri, CST).
• Fraud and verification: for account security Sunysport may request address or payment verification; lack of response may delay dispatch.

Origin and staging facility

Primary dispatch point for furniture to the U.S., UK, FR, DE, AU, ES, CA, IT, BE, and PT: 2553 Summit Avenue, Plano, TX, 75074 78751.
Terminal holds: Freight terminals can typically hold consignments for several business days; storage beyond that window is charged at carrier rates.

Access, placement, and assembly

Many items ship partially disassembled to protect structural parts and simplify setup. Cartons include an illustrated guide and a basic tool where relevant. Typical setup is straightforward with two adults on a clean, soft surface.
If a building has tight turns, limited elevators, gated entries, stair carries, or truck restrictions, tell Sunysport before shipment so options can be arranged. Room-of-choice placement, stair carries, packaging haul-away, and exact-time appointments are available as third-party upgrades quoted at cost.
Possible carrier-cost fees include missed freight appointments, liftgate refusals, address corrections after dispatch, and re-delivery. If refusal is due to visible carrier-caused damage and noted with the driver, Sunysport handles the claim and no re-delivery fees apply.

Tracking and live updates

When a shipment leaves 2553 Summit Avenue, Plano, TX, 75074, Sunysport emails a confirmation with a tracking link. Please allow time for scans to appear. International pallets may show “label created” until a terminal assigns the freight. If no movement appears after a reasonable period, contact Sunysport so the carrier can be checked.
Status visibility: the Estimated Delivery range on the carrier page updates as the shipment scans through hubs.

Damage, loss, or other issues

Inspect packages at delivery. If something arrives damaged, notify Sunysport promptly and include the order number plus clear photos or a short video of the outer carton, inner packing, and affected areas. Note visible damage with the driver when possible and keep all packing until next steps are confirmed.
For minor cosmetic issues, Sunysport can often send replacement parts or a touch-up kit quickly.
If tracking shows no progress for an extended period, or delivery has not occurred within the stated timeframe from ship date, contact Sunysport. Once the carrier confirms loss, Sunysport will ship a replacement at no charge or issue a full USD refund.
Shipments that are refused or undeliverable due to repeated missed appointments or incorrect addresses may return to sender. Sunysport can re-ship after address verification and payment of any carrier return, storage, or re-delivery fees at cost.

Changes and cancellations

Orders that have not entered packing or shipped can be canceled—reach out as soon as possible. After handoff to the carrier, cancellation is not available. After delivery, refer to Sunysport’s Return & Refund Policy.
For international orders to UK, FR, DE, ES, IT, BE, PT, AU, or CA, cancellation is not available once customs clearance is complete. Address changes after dispatch may incur carrier reroute fees and delays.

Need help?

Sunysport support replies within one business day (Mon–Fri, CST) via the site contact form or email.

Address: 2553 Summit Avenue, Plano, TX, 75074

Phone: +1 (214) 676-4927

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM CST